Shipping policy

Shipping Policy

Effective Date: August 15th, 2024

1. Processing Time

• Orders are processed within 2-3 business days. Orders placed after 3:00PM on Friday will be processed the following business day.

• During peak seasons or sales events, processing times may be longer.

2. Shipping Methods and Rates

• We currently offer free shipping on any orders over $75 within the United States. Expedited shipping options are available at an additional cost, which will be calculated at checkout automatically.

• International shipping rates are calculated based on the destination and weight of your order. Free shipping is not available for international orders at this time.

3. Estimated Delivery Times

• Standard Shipping (US): 3-7 business days

• Expedited Shipping (US): 1-4 business days

• International Shipping: 7-25 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, customs processing, or destination requirements.

4. Shipping Restrictions

• Some items may be restricted from shipping to certain destinations due to local regulations. If an item in your order cannot be shipped to your location, we will contact you to resolve the issue.

5. Shipping Issues

• If your package is delayed, lost, or damaged during transit, please contact our customer service team at ebrucoffeeco@gmail.com within 7 days of the expected delivery date. We will try our best to work with the carrier to resolve the issue as quickly as possible.

6. Customs, Duties, and Taxes (International Orders)

• International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

7. Changes to Shipping Policy

• We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly.